SHIPPING POLICY
We are here to ensure you get the best quality products and customer service possible and would love to extend our expertise to assist you with any queries or concerns you may have.
Should you have any concerns about your order, please email support@LuraBeaute.com.
SHIPPING
We’re thrilled to offer both domestic and international shipping on all LURA orders.
New Zealand
Shipping costs are covered by us on New Zealand orders where the chargeable total is over $99. All other orders will have a standard flat rate shipping charge of NZD $7.
Gift card purchases do not qualify for shipping as these are dispatched via email, immediately after purchase.
Where available, all non-rural orders are sent via a courier overnight service. Please allow extra time for rural deliveries.
All orders are processed and dispatched within 2 business days. Delivery time will vary depending on the destination. Please allow between 3 - 10 working days.
USA & CANADA
Shipping costs are charged at a standard flat rate of:
| Continental United States | USD $7 |
| Hawaii and Alaska | USD $12 |
| Canada | USD $12 |
We offer a free exchange process for our USA and CANADA based customers (please see further details under the section Exchanges - USA/CANADA).
Gift card purchases do not qualify for shipping as these are dispatched via email, immediately after purchase.
Where available, all orders are sent via 2-day Express. Please allow extra time for deliveries to Alaska, Hawaii, military addresses and PO Boxes.
All orders are processed and dispatched within 2 business days. Delivery time will vary depending on the destination. Please allow between 3 - 10 working days.
INTERNATIONAL (excl USA & Canada)
International orders are shipped via International Courier with the shipping fee calculated at checkout. If the address falls out of an international courier delivery area, the package will be shipped via NZ Post International. It is the purchaser's responsibility to ensure the order will comply with any import requirements in the destination country, and pay for any customs, duty and import charges.
If a mistake has been made in the delivery of your order, please contact support@LuraBeaute.com
REFUNDS
To request a refund, please contact support@LuraBeaute.com
To be eligible for a refund, products must be unopened, unused, in original packaging and in a saleable condition.
Products are eligible for a refund 30-days from date of purchase. Please note that gift cards and sale items are non-refundable. Gift cards cannot be redeemed for cash.
Products returned without approval from our customer care team may be refused. If you have purchased from one of our retailers, products must be returned to the place of purchase. If you feel you have received a faulty item, please contact us within 30 days of purchase for resolution.